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Implement staff training
 
 

Introduction

Considering staff training

Assess and confirm the need for training

Preparing the training

Delivering a training session

Evaluating a training session

   

Preparing Session Plans     

The session plan is a guide for the trainer not a script. Most trainers use session plans. They provide a focus for the training, they remind the trainer of the key points and they provide a record of the training if it's to be used again.

The standard format for planning a training session is:

  • Introduction
  • Body
  • Conclusion
Using this format is an excellent way to start preparing your session plan.

Session Introduction

Here is the opportunity to capture the participants’ attention right from the start. The introduction of a session:

  • Describes what is going to be covered
  • Checks what they already know
  • Describes what they will do in the session
  • Identifies how the training will assist the participants in their job
To assist in your introduction some key points have been provided as examples only:

Interest/Motivation

Why the topic might be of interest to participants

Need

Why the participants need to know

Topic

What the session is about

Range

What topics will be covered

Outcomes

What the participants will learn by the end of session

Assessment

How will the participants be assessed

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Session Body

Training is usually a practical session, a theory session or combination of both.

  • Practical sessions focus on learning to operate, or actually use, something, for example a POS terminal
  • Theory sessions tend to focus on learning about something, or understanding something, like learning about delegation or a store policy.
In planning it is important to take into account:
  • The needs of the trainees
  • The resources you have available
  • How both can be used to achieve the learning
The session body provides the opportunity to:
  • Give new information, demonstrate skills
  • Apply and practice new skills and information
  • Question participants and trainer to confirm understanding
  • Summarise the main points
The majority of information in a training session is in the body. The information in the body should be:
  • Presented
  • Applied
  • Summarised
  • Checked for understanding
This will help you determine exactly what needs to be covered in the body of the session.

The next step is to sort the information into:

  1. Must Know - can't do the task without it
  2. Should Know - will assist in completing the task more effectively
  3. Could Know - would be nice if they know this

This will also help you determine exactly what needs to be included in the body of the session and the number of sessions required.

The next step is to take the MUST KNOW information and group it so the information that seems to belong together, goes together.

Once you have listed the must know information put it into the correct or best sequence – is there a “right” order or a “logical” order?  When determining the right order there are several ways that this can be done:

  • Familiar to unfamiliar
  • Simple to complex
  • Actual performance sequence

Session Conclusion

The purpose of the conclusion is to:

  • Reinforce the key points (outcomes) of the training
  • Provide feedback
  • Link the training to work or to the next session(s)
Activity Preparing session plan

Putting it all together

Now that you have identified the presentation methods to use, the most suitable activities to incorporate and the resources you will need, the next step is to add this to the training session outline.

Your outline already includes:

  • Topic
  • Learning points
  • Introduction
  • Body
  • Conclusion

This additional information adds "substance" to the framework of your training session.  

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